Frequently Asked Questions

How can I make Prana Chai at home?

Put 20 grams of Prana Chai into a pot, add 300ml of your choice of milk (and If you like your chai on the sweet side add a teaspoon of honey), Stir slowly to simmer, making sure not to boil! Strain into your favourite mug and enjoy!

How long does Prana Chai last?

Prana Chai's shelf life is around 2 years as long as it is kept in a cool, dry space!

Each chai bag will have it's best before date printed on the packaging.

Do I need to refrigerate Prana Chai?

No, Prana Chai does not need to be refrigerated. As long as you keep it in a cool, dry, preferably air tight container the chai will be happy!

How much caffeine is there in chai?

A warm cup of chai doesn't contain the same caffeine hit as a coffee (it generally has about a third of the amount of caffeine as a regular cup of joe).

Our Original Masala Chai is made with a mixture of spices and milk - and black tea, which naturally contains caffeine. Caffeine blocks certain chemicals in the brain that help promote sleep. Instead, you'll enjoy that pleasant energy buzz we all tend to associate with coffee.

Though chai does contain caffeine, its levels may not even be enough to disturb your sleep (unless you're highly sensitive). In fact, chai also contains tannin, which reduces the rate at which caffeine is absorbed into your system.

So instead of an intense burst of energy, you can expect a calm and relaxed but focused state.

Read more. 

How many calories are there in Prana Chai?

On its own - just a combination of black tea and herbs - chai has virtually no calories. A single serving of our Prana Chai Original Blend, for example, holds only about 25 calories, with a dash of honey.

It's only when you add additional sweeteners and milk into the mix that the calorie count increase substantially.

Read more.

Does Prana Chai contain gluten?

Our Prana Chai blends are safe for those who adhere to a gluten-free diet. OurOriginal Masala Blendis prepared in a safe environment and contains only natural spices, black tea, and a dash of honey.

Is the Agave blend vegan?

Yes! Instead of honey, in our Vegan Blend Chaiwe use all natural agave, a syrup derived from a desert plant in the Americas. 

Is chai good for weightloss?

The base of chai is black tea, which is full of antioxidants and is said to remove free radicals and decrease cell damage.   

In terms of weight loss, black tea has flavonoids, and types of antioxidants called theaflavins and thearubigins.

Research findings have suggested that the number of calories burned significantly increased after consuming theaflavins.

Black tea also contains 30-80mg of caffeine, which is known to boost metabolism. 

All we can say for sure is that it is delicious and good for you, too!

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Is sticky chai healthy?

Chai has been drunk for centuries to maintain good health and because it tastes so damn good. But as we learn more about this amazing combination of tea and aromatic spices, we learn more about its exact health benefits too.

Black tea is awash with good antioxidants. 

Cinnamon contains manganese, dietary fiber, calcium, iron, and zinc and has been used in traditional Chinese medicine to treat colds, nausea, diarrhoea and menstrual cramps.

Cardamom has a wealth of health benefits, most notably that it aids digestion and supports the immune system. It also has great antioxidant properties to help detoxify the body and improve blood circulation.

Ginger’s greatest claim to fame is as a remedy for nausea and a digestive aid. Moreover, ginger has gut-boosting properties, which bolster our defences against colds and other common viruses.

Although small in size, cloves pack in a lot of great benefits. They help digestion by relaxing the lining of the GI tract, thereby alleviating nausea, vomiting, gas and stomach aches, and are a natural painkiller and antibacterial.

Apart from tasting great, honey has so many unique qualities. The flavonoids it contains are antioxidants, which help reduce the risk of some cancers and heart disease. Honey is also anti-bacterial and anti-fungal, particularly useful to good skin health, and is probiotic.

With its all-natural ingredients, premium Australian honey, warming capabilities and delicious taste, a bag of Prana Chai can keep you feeling healthy and at your best. Read more about the health benefits of chai here

What is loose leaf chai?

Masala chai is generally a mix of black tea with spices, milk, and a sweetener. The most common spices include cardamom (which gives chai its boldest, most fragrant tone), cinnamon, ginger, and cloves for a musky flavour.

With our Prana Chai Original Masala Blend, you'll find 100% black ceylon tea, cardamom, cinnamon to add sweetness and warmth, peppercorns for a bit of kick, ginger for fresh tanginess, star anise to add a dark licorice flavour, and 100% Australian Honey.

Subscription & AccountFAQ's

I can't access my account?

Please click the link that says “forgot username”. Or “forgot password”. If you have already created an account (this only happens when you assign a password while checking out) then the system will send an auto-generated email to the email address provided when making the purchase. This email would have the necessary info to reset your account.

I want to change my subscription frequency, product or delivery address, how can I do it?

You will need to create an account to be able to order a subscription product. To be able to change the details of your subscription you need to log in to your account and make necessary changes from there. Please do not forget to save the changes before logging out.

How can I pause my subscription delivery?

Please login to your account and you would see your subscription section there. Please make the necessary changes and click save before logging out.

Can I cancel my subscription order?

If you want to cancel your subscription, we are happy to do so after the minimum order quantity is reached. The minimum order quantity and how this works is clearly explained on the subscription page.

Shipping FAQ'S

How much until I get free shipping?

All orders over $50 AUD will receive free shipping?

How do you calculate shipping cost and why is this not included in the price?

Shipping cost is determined by the weight, dimensions, and distance from our warehouse to the destination. Because of this, we can not estimate the shipping cost BEFORE you enter your postcode. To make it easier for you we offer free delivery for orders over $55. We are always working towards minimising the shipping cost but we also need to keep in mind that your pack is tracked at all times and the real-time tracking info is shared with you.

I want my pack to be left at a safe spot even if there is no one at home. How can I make sure of this?

You do not need to do anything, by default the delivery procedure is to leave the pack at a safe spot if there is no one at destination. If you want to personally receive the pack then please add this to your notes section at the checkout. We will then make sure your pack is signed off on delivery. In this case, if you are not home then the delivery driver might leave a notice in your mailbox and drop the pack in your local post office.

Chai Club FAQ's

I never received my 10% off discount upon sign up?

If you haven't made a purchase on before using your email address, you'll receive an email from us with a custom discount code. You should receive this on the same day, but sometimes this can take a few days to arrive. Please check your spam and junk email if you have not received it!

If you've already made a purchase with Prana Chai, your Chai Club welcome email won't include a 10% off code - this is for first-time purchasers only. But never fear, you can still access 10% off codes through our refer a friend programs, 20% off if you subscribe, plus, a free gift on your birthday! It's the best chai club around - guaranteed!

I sent a refer-a-friend discount, but haven't received my discount code yet?

If your friend has never purchased from Prana Chai before, they will receive a 10% off code once you send them a link.

After they purchase something using your code, you will automatically receive your own 10% off code via email 24 hours after their order is placed (as long as it's not refunded or cancelled!).

If you haven't received your code yet, check your friend made their purchase more than 24 hours ago before contacting our support team. Please also check your spam and junk mail. We can only look into missing codes after 24 hours have passed.

Why do I keep getting an error when I try to refer my friends?

Our system automatically detects and blocks fraudulent use of our discount platform. This includes referring and referred same email address, same name, similar email address, same IP address. 

I forgot to apply my discount code.

As our discount program is automated, we are unable to manually apply discount codes or provide partial refunds if your code was not entered at checkout. You must wait to receive your discount code via email before placing your order to be eligible to use your first order discount.

If you do not enter your code at checkout, we are unable to apply the discount after payment has been made. Customer service cannot provide assistance/refunds if code was not entered before payment was made. We will also not be able to issue another discount code if you do not correctly apply your first order discount code to your first order. Please check spam/junk mail if your discount code has not been received after 24 hours.